Job Description

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. JOB PURPOSE In this role, you will provide hands-on implementation and deployment services to our customers. You will lead multiple concurrent customer deployment projects with the goal of ensuring long-term customer success, and you will collaborate with the Customer Success team to ensure a smooth transition to support/maintenance after deployment. You will also contribute to continuous improvement of delivery processes and methods. Duties and responsibilities Work hands-on with Okta customers, primarily in a post-sales role, to provide innovative consulting services. Gather, analyze, and document post-sales requirements. Communicate with customers and partners at the appropriate technical and/or functional level. Deliver design and deployment solutions that lead to extraordinary customer satisfaction. Provide prompt, high-quality service and leadership aligned with customer goals. Manage project scope, schedule, status, and documentation. Mentor and train customers on the service. Act as a liaison between Customers and Product Management to drive product development. Lead interaction with other Okta teams (Engineering, Support) to address escalated issues. Interact with management and other roles within the customer organization and within Okta. Collaborate with the sales team on existing customers’ up-sell and cross-sell opportunities. Perform hands-on technical design, configuration, and troubleshooting of the Okta service. Influence Okta’s growth and scalability by designing new offerings and delivering excellent customer satisfaction. Manage multiple concurrent deployment projects. Apply knowledge of technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). Apply knowledge of cloud architectures and complex enterprise IT landscapes. Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.) when working with customers. Utilize knowledge of enterprise identity life cycle management processes and standards. Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) in customer integrations. May provide mentoring and guidance to less experienced team members. Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking). Contribute to a knowledge repository for deployment standard methodologies and continuous improvement. Travel up to 25% to customer sites. Minimum REQUIRED Knowledge, Skills, and Abilities 5-7 years of experience as a technical consultant delivering solutions to external customers. Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation). Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc.). Knowledge of enterprise web technologies, security, and cutting-edge infrastructures. Experience with JavaScript and one of the major JS MVC frameworks (Backbone, Angular, Ember, React, etc.). Ability to work independently and multi-functionally supporting client work. Knowledge of enterprise identity life cycle management processes and standards. Ability to multi-task and manage multiple customer engagements. Hands-on contributor capability. Strong communication skills, including issue tracking, triage, and crisis management. Experience in process improvement, decision-making, and developing standards. Nice to have Experience designing and implementing security and identity management solutions for critical systems. Experience delivering Okta CIC/Auth0 implementations for organizations. Experience with Node.js runtime environment. Mobile development experience (iOS and Android). Problem Solving Demonstrates confidence and knowledge of emerging industry practices when solving problems. Asks probing questions to elicit facts and clarify situations. Identifies critical issues quickly and engages appropriate resources to resolve them. Encourages creative thinking beyond current practices. Communication Communicates with internal and external customers at all management levels. Translates technical information for non-technical audiences. Delivers informative, well-organized presentations. Communicates difficult or sensitive information thoughtfully and with active listening to understand goals and priorities. Team and Customer Interaction Facilitates effective team collaboration. Identifies needs and evaluates technical solutions with customers. Works to increase customer satisfaction and deepen client relationships. Manages client expectations effectively. Education A Bachelor's degree (or equivalent) in Computer Science, Information Technology, or a related discipline is required. Compensation and Benefits The OTE range for this position varies by location and is communicated during the interview process. Okta offers equity where applicable and a comprehensive benefits package including health, dental and vision insurance, 401(k), flexible spending, and paid leave in accordance with applicable plans and policies. To learn more about our Total Rewards program, please visit: What you can look forward to as a Full-Time Okta employee Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding, please request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at Job metadata Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industries: Computer and Network Security, Software Development, and IT Services and IT Consulting #J-18808-Ljbffr Okta

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