Job Description

Senior Salesforce Business Analyst

Pay Rate: $45 - 60/hr

General Guidance for Expected Years of Experience: 7+ years

Primary Responsibilities, and Minimum and Preferred Qualifications

What skills are needed to be successful in this role?
The successful candidate will need to have the following skills:

• Experience translating business needs into formal requirements

• Experience creating functional and technical documentation

• 2 Years Experience doing functional design and requirements in Salesforce

• Experience with Salesforce Sales and Service Cloud

• Experience with Salesforce Lightning capabilities and familiarity with what can be accomplished using Flows, Approval Processes, and other Salesforce automations

• Ability to create reports in Salesforce

• Familiarity with Salesforce data models and metadata

• Ability to communicate technically complex concepts in easy-to-understand terms

• Ability to communicate effectively and clearly with both technical and non-technical staff

• Ability to focus on details to create a reliable and accurate work product

• Experience establishing, documenting, and maintaining procedures and processes

• Experience with relational databases and complex data structures; ability to create basic SQL queries

• Knowledge of end user data manipulation tools

• Knowledge of report creation tools

• Strong organizational and time management skills

• Ability to facilitate internal end-user training on new or substantially modified systems

• Ability to facilitate User Acceptance Testing sessions

• Experience triaging bug and enhancement tickets and helping to diagnose system problems

• Knowledge of data security and encryption

• Ability to keep up with IT advancements

Are there any specialized skills that must be present for the position to be successful?

• Excellent organizational skills

• Highly motivated self starter

• Ability to balance multiple assignments and prioritize competing demands

• Ability to work both independently and with teams

• Resourcefulness and ability to devise creative solutions to problems

Are there any skills that the resource needs at start of engagement?

• Strong Salesforce software expertise

• Experience with Jira

Certifications and qualifications, including education/degree

Bachelor's degree in Information Systems or related field and two years experience in systems analysis work; or

Associates degree and five years of experience in systems analysis work;

Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.

IT systems that will be used

• Salesforce, Jira, SharePoint, Tableau

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