Night Auditor Job at Hotel Leveque, Rosemont, IL

WEFGU1kwdnoxRVJOWFUzNElubUM2aldUMlE9PQ==
  • Hotel Leveque
  • Rosemont, IL

Job Description

hospitality on hand all through the night

  • Insurance enrollment available from DAY 1!
  • Paid time off available from DAY 1!
  • Holiday pay available from DAY 1!
  • Hotel and travel discounts at worldwide destinations!
  • Professional development and promotion opportunities!
About this job...

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items . Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...
  • Welcome arriving guests and complete the hotels arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
  • Thank departing guests, verify accurate billing, and encourage return visits.
  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
  • Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
  • Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
  • Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • If applicable, maintain balance and security of house bank and accurately log all transactions.
Requirements...
Experience & Education:
  • 2+ years of customer service experience, preferably in Hospitality or related industry
  • High School diploma or equivalency education certificate required
Communication:
  • Excellent verbal and written communication skills
  • Must be able to speak, read, and write in primary language used in the workplace
Physical:
  • 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Ability to independently work during overnight hours
About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitalitys strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employees differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Travel conveniently at our park and fly hotel

Step off our complimentary airport shuttle and settle into a spacious hotel room at the newly renovated Sheraton Suites Chicago O'Hare in Rosemont, IL. Whether you're visiting Rosemont for business or pleasure, our elegant hotel places you in the middle of it all on Mannheim Rd. Find us near Allstate Arena, Rivers Casino, the Fashion Outlets of Chicago and Donald E. Stephens Convention Center.

Start your day in Chicago at our hotel's 24-hour fitness center, one of the largest in Rosemont, featuring strength equipment and cardio machines. Sample full-service dining at FLIGHT, our modern American restaurant near O'Hare, offering a selection of healthy options for lunch and dinner.

Or order up with our hotel room service. We proudly serve signature Starbucks beverages in our lobby caf. When you return to your executive-style suite, unwind with a newly renovated bathroom, separate living area, wet bar and two 55-inch TVs. Rest well in Chicago, IL, with a peaceful night's sleep in a luxurious plush bed.

#J-18808-Ljbffr

Job Tags

Worldwide, Sleeping nights,

Similar Jobs

Anheuser Busch Inc

Electrician Weekender Job at Anheuser Busch Inc

 ...But there's so much more to us than our top-notch portfolio of beers, seltzers, and more. We are powered by a 19,000-strong team that...  ...more than 165 years, we have delivered a legacy of brewing great-tasting, high-quality beers that have satisfied beer drinkers for generations... 

Permian Resources , LLC

Transaction Coordinator Job at Permian Resources , LLC

 ...Job Description: Permian Resources (NYSE: PR) is seeking a highly organized, detail-oriented Transaction Coordinator to support the full lifecycle of acquisitions, divestitures, and related commercial transactions. This role sits at the intersection of legal, land... 

iSleep Program

Sleep Medicine Specialist, MD Job at iSleep Program

 ...iSleep Program and Alpha Diagnostics Management invite applications for a full-time Sleep Medicine Physician to join a rapidly expanding, technology-enabled sleep practice. This position is fully remote and offers an academically oriented clinical role emphasizing excellence... 

Elizabeth Public Schools

SPEECH LANGUAGE SPECIALIST Job at Elizabeth Public Schools

 ...AVAILABLE: SPEECH LANGUAGE SPECIALIST Salary: Per EEA Contract Applicants interested in this position, click on the link below. Apply Now Francisco Cuesta Chief of Operations 500 North Broad Street Elizabeth, NJ 07208 PLEASE POST... 

Soliant

School Speech Pathology | Aurora, Illinois Job at Soliant

 ...Job Description Job Description Master's degree in Speech-Language Pathology, active SLP license and 1+ year of Speech-Language Pathology...  ..., IL elementary school. This role requires fluency in American Sign Language (ASL) to effectively communicate and provide...