Job Description

What Do Computer Network Support Specialists Do?

Job Description: Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system. Perform network maintenance to ensure networks operate correctly with minimal interruption.

What Do Computer Network Support Specialists Do On a Daily Basis?

• Configure security settings or access permissions for groups or individuals.
• Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
• Install or repair network cables, including fiber optic cables.
• Back up network data.
• Provide telephone support related to networking or connectivity issues.
• Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.

Computer Network Support Specialist Needed Skills

Computer Network Support Specialists state the following job skills are important in their day-to-day work:

• Critical Thinking : Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Listening : Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension : Understanding written sentences and paragraphs in work related documents.
• Judgment and Decision Making : Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Speaking : Talking to others to convey information effectively.
• Active Learning : Understanding the implications of new information for both current and future problem-solving and decision-making.

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