Job Description

Overview

Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity.

The Director of Operations will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth.

Responsibilities

• Leadership & Culture: Champion Perkins Management and Chick-fil-As mission and core values in all aspects of restaurant operations.
• Leadership & Culture: Foster a positive and accountable team culture focused on servant leadership and personal growth.
• Leadership & Culture: Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members.

• Operational Excellence: Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality.
• Operational Excellence: Analyze operational data to improve throughput, quality, and profitability.
• Operational Excellence: Oversee daily operations and implement systems that drive efficiency and sustainability.

• Team Development: Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team.
• Team Development: Develop training programs that enhance operational skills and leadership capabilities.
• Team Development: Support succession planning and career pathing for team members at all levels.

• Financial & Strategic Planning: Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets.
• Financial & Strategic Planning: Monitor labor costs, food costs, and other key performance indicators (KPIs).
• Financial & Strategic Planning: Forecast staffing needs and manage scheduling to optimize productivity.

• Customer Experience: Set the standard for exceptional customer service and guest satisfaction.
• Customer Experience: Respond to customer feedback and resolve escalated concerns with empathy and urgency.
• Customer Experience: Collaborate with Marketing to support local brand initiatives and community outreach.

Qualifications

• Minimum of 57 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required.
• Proven track record of developing teams and improving operational outcomes.
• Strong business acumen and understanding of restaurant financials.
• Excellent communication, organizational, and interpersonal skills.
• Bachelors degree in Business, Hospitality, or related field preferred.
• Passionate about servant leadership and developing others.

What We Offer

• Competitive salary and performance-based bonuses
• Comprehensive health benefits (if applicable)
• Paid time off and holidays
• Leadership development opportunities
• A values-driven work culture and meaningful career growth

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