Job Description
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.
We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.
As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!
Job Description Summary Position Objective:
The Yard Equipment Specialist (YES) is a hybrid customer obsession role. This position is considered the Company's front line of contact with the customer, whose purpose is to provide an outstanding customer experience and be able to dynamically complete any tasks necessary to ensure a successful customer interaction. Tasks may include, but are not limited to, yard organization, equipment staging, contract administration, returned equipment triage, local non-CDL deliveries, understanding the customer's equipment needs and driving customer obsession while maintaining a positive, professional attitude.
Position Responsibilities:
- Visually inspect equipment prior to customer rental to ensure that equipment meets all previously set specifications.
- Inspecting equipment on all returns, noting any lost and/or damaged equipment on the return paperwork not previously noted, and returning equipment to the proper yard location.
- General housekeeping of Express Rental area, warehouse and exterior premises on a daily basis.
- Determines/understands customer equipment needs through questioning and qualifying; provides alternative equipment suggestions to customers if appropriate based upon information obtained using an extensive knowledge of all equipment available.
- Negotiates price and volume of original orders by maximizing rate and volume.
- Places equipment orders by obtaining customer information (checking customer account or obtaining credit application for new customer); finalizes details about when, where and what equipment is required; selects equipment/merchandise from inventory and places the rental/purchase order in the computer system; processes cash rentals (complete identity checks, obtain prepayment and deposit, if required).
- Secures equipment by checking availability of equipment with shop (performs research to determine when unavailable equipment will become available); provides adequate notice to Dispatch and Service Departments for upcoming equipment requirements; coordinates with other PCs when necessary to secure equipment.
- Administers rental contracts (new and existing) including on and off rental dates, rates and all ancillary charges, amendments, suspensions (ensuring prompt collection of equipment), terminations (ensuring all ancillary charges are made), filing of contracts and related paperwork, and checking invoices and credit memos against contract files.
- Handles customer complaints in a professional manner in order to resolve the complaint to the satisfaction of the customer and Sunbelt Rentals.
- Records details of calls in phone log and maintains lost rent logs.
- Follows Standard Operating Procedures.
- Ensures all activity and customer transactions are performed within Sunbelt safety policies.
- Performs other duties as assigned by the manager
Requirements:
Education & Experience:
- High School diploma or GED required
- Valid Driver's license required
- Familiarity with various types of construction/industrial tools & equipment
- Previous equipment rental industry experience
- Strong customer service & telephone skills
- Solid computer and administrative skills
- Successful completion of the DOT Qualification process preferred
- Bilingual (Spanish or other) may be preferred in some locations
Physical Demands:
Must be able to bend, squat, crouch and/or reach and lift up to 50 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day to day.
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected ground Base Pay Range: $19.91 - 27.37
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit for more information on our benefits and to join our Talent Network.
Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:
- Health, Dental and Vision plans
- 401(k) Match
- Volunteer time off
- Short-term and long-term disability
- Accident, Life and Travel insurance, as well as flexible spending
- Tuition Reimbursement Options
- Employee Assistance Program (EAP)
- Length of Service Awards
You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):
- 12-25 vacation days depending on years of service
- 5 sick days
- 6 holidays
- 2 half day holidays
- 2 floating holidays
- 1 inclusion day
- 1 volunteer day
Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.
Job Tags
Full time, Contract work, Temporary work, Local area, Flexible hours, Night shift,