Experience: Minimum of one (1) year of experience in a call center environment is required for this position. Previous healthcare experience is a plus. Education: High School Diploma or equivalent is required per policy. Language: English required (Spanish is a plus) to communicate with clients and staff. Bilingual preferred. Driver's License: Not required for this position. Requirements: Must be 18 years or older per policy. Reliable attendance, with no absences in the first 90 days. Typing at least 25 WPM. Hardwired internet connection with minimum speeds of 5 Mbps upload and 10 Mbps download. Secure, private work area at home.
Duties: We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate: Handle incoming calls promptly and professionally. Research and provide effective resolutions to customer inquiries. Accurately document call details. Communicate empathetically and diplomatically with clear, professional articulation. Meet team goals for quality and customer satisfaction daily. Shift: Flexible availability, including weekends.
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