Training and Development Manager Job at Chick-fil-A Restaurants, Brentwood, MO

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  • Chick-fil-A Restaurants
  • Brentwood, MO

Job Description

Chick-fil-A Brentwood is seeking a Training & Development Manager to lead all aspects of their team's training, development, and growth. This is a key position for a top-performing Chick-fil-A restaurant known for its high volume and commitment to excellence and community. The ideal candidate will be a natural mentor who is people-oriented, detail-oriented, and possesses strong communication and project management skills. The Director will be responsible for ensuring operational excellence and investing in the professional and personal growth of team members.

Responsibilities include:

  • Leading the Certified Trainer (CT) team and owning the CT program.
  • Implementing and managing training programs such as Pathways and Frontlines.
  • Conducting regular one-on-one meetings with team members to provide feedback and support their growth.
  • Participating in the hiring and onboarding process.
  • Developing and scaling training programs to prepare for potential future expansion, including the opening of a second restaurant.
  • Spending partial time in operations to observe, coach, and provide feedback to new team members and Certified Trainers.

Qualifications:

  • A minimum of 5 years of leadership experience in training, or development-focused role.
  • Experience in a high-volume, fast-paced environment is preferred, but strong leadership skills are essential.
  • A bachelor's degree is preferred, but significant history, experience, and a strong personality will be considered in its place.
  • Experience in hospitality or a similar service-oriented industry is a plus.
  • Bilingual (Spanish/English) is a nice-to-have asset.

Compensation & Benefits:

  • Competitive Salary
  • Generous PTO Plan
  • 401(k) with an employer match.
  • Comprehensive Benefit Plan
  • And More!

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