Job Description

Business Unit: Store Support Centre (SSC)

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Digital Product Management team is a key part of the overall Global Digital, OMNI & Guest Support Team. This team will work to create a uniquely lululemon, truly differentiated and elevated online guest experience for Geography & Channel, working closely with partners in Technology, UX and Operations.

a day in the life: what youll do

• Responsible for understanding how web and mWeb post-purchase experiencesincluding order tracking, communications, re-engagement, and self-servicealign with the overall business and guest strategy, what guest/business problems need to be solved, and what inputs are required
• Responsible for creating and owning the product vision, strategy, and roadmap for new features across order experiences, add-to-order, and self-service capabilities in the post-purchase journey
• Document high-level requirements, acceptance criteria and KPIs that push the product strategy forward and achieve key objectives
• Attend, participate and lead agile ceremonies and demonstrate completed features to stakeholders one or more mid-scale and mid complexity products
• Make data-informed decisions based on a sound understanding of organizational priorities, customer feedback, analytics, benchmarks, industry reporting and emerging trends
• Measure and report out on the success of features and enhancements that are delivered for one or more mid-scale and mid complexity products
• Collaborate with developers and business analysts to iterate solutions to find the perfect balance of customer & business value and level of effort
• Partner closely with UX to ensure frictionless and engaging guest experiences across post-purchase touchpoints including order tracking, communications, and self-service
• Defines sizes features and participates in sizing sessions
• Ensure a continuous cycle of feedback from stakeholders and guests is integrated in the product planning and development process through backlog grooming, refinement and prioritization activities
• Collaborate with business stakeholders and product managers to understand requirements and account for them in solution design and prioritization
• Monitor post-purchase funnel health, identify pain points or drop-offs in engagement and self-service usage, and report insights regularly to business leaders and stakeholders
• Partner with the technology team on training and rollout of new post-purchase features to business users
• Identifies and leads change management activities to support rollout to impacted stakeholders

qualifications

• 5+ years of digital product management experience with an emphasis on delivering guest-facing applications or customer service applications. Up to 3 years of relevant experience will be considered in lieu of product management experience.
• Minimum BA / BS degree from a four-year accredited university (advanced degree preferred)
• Experience with digital technologies, e-commerce, payments, and mobile applications
• Preference for candidates who have experience working on products with end users outside North America, on an Agile Scrum team, and familiarity with Salesforce Commerce Cloud
• Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
• Exceptional written and verbal communication skills
• Demonstrated experience in developing and delivering executive level presentations
• Ability to drive results independently, but thrives in collaborative environments
• Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback
• Desire and ability to learn quickly and work in an agile environment
• Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution
• Experience leading product teams with diverse range of skill sets, locations and direct and in-direct reporting relationships

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life
• Possess an entrepreneurial spirit and continuously innovate to achieve great results
• Communicate with honesty and kindness and create the space for others to do the same
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure
• Foster connection by putting people first and building trusting relationships
• Integrate fun and joy as a way of being and working, aka doesnt take yourself too seriously

Workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

Additional Notes
Authorization to work in US is required for this role.

Compensation and Benefits Package

lululemons compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and teamperformance. Thetypical hiring range for this positionis from $136,200-$178,700 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

Extended health and dental benefits, and mental health plans

Paid time off

Savings and retirement plan matching

Parenthood top-up

Extensive catalog of development course offerings

People networks, mentorship programs, and leadership series(to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. lululemon reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesnt take yourself too seriously.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. Lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment. While management is primarily responsible for seeing that Lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us ataccommodations@lululemon.com . In your email, please include the position title, th]]> <

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