Job Description

Sales Manager - Outbound Sales

Are you an accomplished sales leader eager to build and mentor high-performing outbound sales teams? If you excel in dynamic, target-driven settings and take pride in your ability to influence team success and achieve business growth, we want to hear from you!

At Yelp, our mission is to link individuals with exceptional local businesses, and that starts with a top-notch sales team. With over 138 million unique monthly visitors actively engaging with the platform, Yelp presents an unparalleled avenue for local businesses to connect with new customers.

We are in search of a results-focused Outbound Sales Manager to steer a team of Inside Sales Representatives dedicated to selling Yelp's advertising solutions to small businesses across the U.S. This role entails hands-on leadership where you will support, develop, and motivate your team to surpass sales objectives through high-volume outbound cold calling and consultative selling.

Key Responsibilities:

• Lead, coach, and support a team of 10-15 Account Executives in a high-volume outbound cold calling setup.
• Drive daily outbound activity and ensure team members consistently meet or exceed key performance indicators (KPIs).
• Provide practical coaching through call reviews, live shadowing, and structured one-on-ones to enhance sales skills and improve closing rates.
• Promote a collaborative, inclusive, and high-performance team culture centered on accountability, growth, and continuous learning.
• Conduct effective team meetings, sales trainings, and performance check-ins to enhance engagement and results.
• Analyze team performance metrics and implement strategies to boost conversion rates and exceed revenue targets monthly.
• Ensure clear and accurate communication of Yelp's products, pricing, and policies to prospective clients.

What You Need to Succeed:

• 1+ years of experience in effectively developing and managing inside sales teams within a high-volume, outbound sales environment.
• Knowledgeable in selling digital products to small and medium-sized businesses and utilizing Salesforce CRM.
• Demonstrated success in leading teams within a cold calling context, focusing on high activity and achieving quotas.
• Strong coaching and mentoring capabilities with a dedication to developing talent and fostering career growth.
• A data-driven mindset with the ability to assess performance metrics and implement actionable enhancements.
• Exceptional communication, organizational, and time management skills.
• Ability to thrive in a fast-paced, remote-first work environment.
• Bachelor's degree or 3+ years of customer-facing experience along with a high school diploma or GED.

What We Offer:

• Instant access to full medical, vision, and dental benefits starting your first day.
• 15 days of paid time off (PTO), increasing with 2+ years of tenure, along with 12 paid holidays and one floating holiday.
• Up to 14 weeks of parental leave.
• Monthly wellness subsidy.
• Compensation for work-from-home expenses.
• Flexible spending accounts.
• 401(k) retirement savings plan.
• Employee stock purchase plan.
• Salary range for this position is between $63,000 and $78,000 annually plus performance-based incentives.

At Yelp, we firmly believe that diversity enriches our teams. We celebrate diverse backgrounds and perspectives, knowing they make us stronger. We're committed to providing equal employment opportunities without regard for race, gender, sexual orientation, or any other characteristic, ensuring every individual feels valued.

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