Role: Call Center Agent / Customer Service Representative (Reservation / Travel)
Location : On-Site at 9721 Sherrill Boulevard, Suite 201 Knoxville, TN 37932
Shift Timings: Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)
Working Mode: 5 days a week with 2 days off shifts will include weekends
Job Summary:
We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans.
Qualifications
Min. 1 year of experience as an Call Center Representative or Customer Service required.
Or 6 months of Hotel front desk, Receptionist or travel industry experience required.
High school diploma or equivalent; Additional education preferred but not necessary
Must be at least 18 years of age
Must be able to pass background check
Key Responsibilities
Handle inbound and outbound customer calls related to travel bookings, itinerary changes, cancellations, and general inquiries.
Provide exceptional customer service by actively listening, empathizing, and resolving issues efficiently.
Maintain up-to-date knowledge of travel products, services, policies, and promotions.
Accurately document customer interactions and follow up as needed.
Collaborate with team members and leadership to meet performance goals and service standards.s
Training Pay Structure
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
...Job description Business type Types of Jobs - Corporate & Investment Banking Job title US Analyst - Credit Trading Contract type Fixed-Term Contract Term (in months) 24 Job summary About Us: Crdit Agricole CIB is the Corporate...
A leading architectural firm in West Palm Beach is seeking a Project Manager specializing in Healthcare Architecture. This role involves overseeing all project phases to ensure high-quality construction documents and timely project completion. The ideal candidate has over...
...Job Description Job Description Summary/Objective: Venus Construction is hiring an experienced CDL Heavy Haul Truck Driver to safely transport oversized and overweight loads, including heavy equipment and machinery, to job sites. This role requires strict adherence...
...Customer Service Specialist (VIP) - Portuguese/English Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 280 million people in 100+ countries for our industry...