Job Description

Overview

PC Network Support Specialist Northpoint Recovery

Job Title: PC Network Support Specialist

Reports To: CEO

Schedule: MondayFriday 8am5pm MST

Location: On-site at Northpoint Recovery Home Office, Meridian, ID

Compensation: $45,000$60,000/year

Northpoint Recovery Holdings, LLC began in 2009 as Ashwood Outpatient and launched the Northpoint platform in 2015. Northpoint is a leading behavioral healthcare provider offering evidence-based treatment for adults and adolescents, operating under an in-network, commercial insurance model. Our core values are humility, heart, inspiration, and conviction, with a mission to save lives and restore relationships by treating every individual with empathy and respect.

Position Summary

We are seeking a proactive and skilled PC Network Support Specialist to join our headquarters team. In this role, you will provide technical support, troubleshoot PC and network issues, and ensure smooth operation of IT infrastructure across the organization. Strong technical expertise and excellent interpersonal skills are essential to work effectively with medical and administrative staff.

Essential Responsibilities

• Diagnose and resolve PC hardware, software, and peripheral issues promptly.
• Manage and maintain network configurations to ensure optimal performance.
• Provide end-user support for healthcare-specific IT systems, including EHR/EMR platforms.
• Implement and enforce cybersecurity best practices across endpoints and networks.
• Maintain accurate documentation of support requests, resolutions, and system configurations.
• Collaborate with IT and healthcare teams to enhance operational efficiency.
• Participate in on-call rotations and address urgent IT issues as needed.

Qualifications

• Associates or Bachelors degree in IT, Computer Science, or related field (or equivalent technical experience) required.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+ CE) preferred.
• 23 years in IT support, preferably in a healthcare setting.
• Hands-on experience with Windows OS, Microsoft Office Suite, and basic networking.
• Familiarity with healthcare IT systems and HIPAA compliance is a plus.
• Strong diagnostic and troubleshooting skills for hardware, software, and network issues.
• Ability to communicate technical concepts effectively to non-technical users.
• Exceptional interpersonal and problem-solving skills.
• Knowledge of remote troubleshooting tools and endpoint security solutions.

Full-Time Benefits

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance
• Pre-tax Savings Accounts for eligible medical and dependent care expenses
• Generous Paid Time Off plan and 10 Paid Holidays annually
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match

Note: This job description is not intended to be exhaustive of all responsibilities and requirements and may be amended as needed. Northpoint is an Equal Opportunity Employer and an At-Will employer.

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