Job Description

Job Description

Job Description

In a digital world, most of us are overwhelmed with emails, social media updates, and thousands of digital advertisements.  Paperless is becoming the new standard, yet, direct mail still has a higher response rate percentage.  From the small mom and pop shop, to large corporations, KD Direct specializes in reaching our clients preferred target market, making sure the envelope gets opened, as well as measuring the success of our clients campaign, all in an efficient, cost effective fashion.?

We are seeking a detail-oriented, organized individual to join our team as an Order Entry Specialist. In this role, you will be responsible for processing incoming orders, ensuring accuracy and efficiency in data entry. As an Order Entry Specialist, you will play a critical role in ensuring our customers receive their orders on time and with the correct specifications.

• Accurately input customer orders into our ordering system, ensuring all information is correct and up-to-date.
• Respond to inquiries from customers regarding their orders and ensure they are resolved in a timely manner.
• Process orders in a timely and efficient manner to meet customer delivery expectations.
• Monitor order status throughout the fulfillment process and work with logistical personnel to ensure timely delivery.
• Collaborate with various departments including sales, customer service, and supply chain to ensure timely order fulfillment and delivery.
• Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies.
• Maintain accurate data entry records and ensure the order processing system is updated in real-time.
• Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.

• Proven experience as an order entry specialist or similar position with experience in customer service or related fields
• Advanced proficiency in Microsoft Office applications and order entry systems
• Excellent attention to detail and accuracy in data entry
• Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously
• Strong communication and customer service skills to build positive relationships with customers
• Ability to work independently as well as part of a team
• Comfortable working in a fast-paced environment with tight deadlines
• An Associate's or Bachelor's degree in a related field is preferred

If you are a self-starter with a strong work ethic, excellent attention to detail, and a passion for customer service, we encourage you to apply for this position. The Order Entry Specialist will play a critical role in ensuring seamless order processing and quality customer experiences.

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