Job Description

Essential Duties & Responsibilities:

• Schedules dining reservations and arranges parties or special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• Adjusts complaints of patrons.
• Provides prompt and courteous service to patrons.
• Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
• Computes bills, itemizes lists and balances tickets.
• Makes change, cashes checks and issues receipts or tickets to patrons.
• Records amounts received and prepare reports of transactions.
• Reads and records total shown on cash register tape and verify it against cash on hand.
• Quotes prices and describes features of items for which money is received.
• Gives cash refunds or issues credit memorandums to customers for returned merchandise.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.

Minimum Qualifications:

Some experience in the restaurant or food service area preferred. Must be able to successfully pass a pre-employment drug/alcohol screen and background investigation.

Knowledge, Abilities, Skills, and Certifications:

• Knowledge of dining and food maintenance operations and customer service.
• Knowledge of all menu items including entrees, side dishes, beverages and deserts.
• Ability to provide excellent customer service.
• Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public.
• Ability to service customers in a professional appearance and manner.
• Ability to follow instructions and work in a stressful and busy environment.

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