Job Description
Support Center - Irving
The Director - Store Operations will drive the successful execution of high impact, high visibility store processes identifying strategic process improvement opportunities across the stores organization to achieve financial, operational, customer satisfaction, and/or team member satisfaction impact. This position will also be responsible for partnering with the eComm and Technology teams to ensure store execution all Store eComm projects and systems enhancements.
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Process Improvement - Identifies, leads, drives, and oversees execution of all store operations process improvement/optimization and system activities to ensure potential labor savings, and efficiencies including the following:
- Responsible for identifying and optimizing processes in and outside the store
- Assess processes to determine how to improve quality, improve efficiency and improve the ability to deliver desired services or outputs
- Present data to management to influence implementation decisions and facilitate discussions and negotiations that drive consensus on implementing recommendations within a cross functional environment.
- Advise in analysis of operational intelligence metrics by defining and identifying KPI's and targets and assist in development of ROI and cost benefits for proposed changes
- Provide feedback and support for labor standards while leading our industrial engineer to optimize processes
- Provide hands on facilitation, feedback collection coaching, mentoring and/or training along with ongoing improvement/optimization to the field
- Oversees, manages and directs field feedback avenues to ensure processes are customer focused
- Responsible for managing all systems related to store operations, to include reporting, feedback for IT Team improvements and annual roadmap. Ensures all data is accurate and timely while working to influence business partners cross functionally.
- Drive new processes to correct gaps in in store processes upon direct and indirect customer/TM feedback.
- Partners closely with the Technology team in identifying system needs, issues and possible solutions.
Ecomm - Lead on going Manhattan optimization
- Management of eComm Operations projects, e.g. system enhancements, IT relationships, etc.
- Participate in the development of ongoing Ship from Store and BOPIS optimization.
- Look for future Ecomm avenues to drive top and bottom line results, while delivering a frictionless customer experience.
- Ensure existing stores are running optimally and identify ongoing process improvements that can simplify processes, reduce supply expense and ultimately provide the best shopping experience.
- Manage key relationships with Ecommerce partners
Key liaison to internal partners including the following :
- Participate as a member of the Director level OPC (Operations Planning Committee) key activities include review new programs and communication prior to being released to the stores and provide feedback to partners in other departments.
- Serve as the primary Store Operations contact for Technology / Ecommerce / Supply Chain / Inventory Management and Artistree/Custom Framing
Other duties as assigned Minimum Education Minimum Special Certifications or technical skills - Proficient in MS Office including Excel, Work, PowerPoint and Outlook
- Must be able to design and develop Excel spreadsheets for analysis and reporting
- Experience with Sig Sigma, Kaizen, Lean or equivalent experience
Minimum Type of experience the job requires - Minimum 10 years' experience including at least 2 years successfully managing a Michaels store
- Strong retail and store operations experience
- Knowledgeable expert in all facets of retail store procedures and routines
- Experienced leading and motivating a team
Other - Develop and maintain productive relationships with supervisor and key cross functional personnel in the company to understand the business systems and processes and sources of data and knowledge
- Must be able to occasionally work nights and weekends to complete specific assignments
- Must be able to work in stores on a regular basis to test implementation
- Able to travel out of town for two- or three-day trips as needed
- Self-starter and the ability to manage multiple priorities and projects in a fast-paced environment that has frequent priority adjustments based on business needs
Preferred Education - Bachelor's degree in Engineering, Retail, Business or operations
Preferred Type of experience the job requires - Experience with process improvement, labor standards, systems enhancement, and ecommerce.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. At The Michaels Companies Inc,
our purpose is to fuel the joy of creativity . As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas,
Michaels is the best place for all things creative. For more information, please visit
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all c ustomers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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Job Tags
Full time, Part time, Local area, Night shift, Weekend work,