Job Description
Our client, a leading food manufacturing company in Buffalo, NY, is seeking a Customer Success Specialist to join their team. As a Customer Success Specialist, you will be part of the Field Operations Department supporting Customer Service and Supply Chain teams. The ideal candidate will have strong collaboration skills, technical proficiency, and exceptional attention to detail, which will align successfully in the organization.
- *Job Title:** Customer Success Specialist
- *Location:** Buffalo, NY
- *Pay Range:** $24/hour
- *Shift:** Monday-Friday; 8am-5pm
- *Contract duration:** 5-6 months (possible extension)
- *What's the Job?**
- Serve as the primary liaison between Field Operations and Customer Service through the Direct Store Delivery (DSD) model
- Provide proactive support and timely issue resolution to enhance the customer experience
- Analyze performance data using Excel to generate service insights and identify trends
- Collaborate cross-functionally to optimize supply chain processes and improve service delivery
- Support inventory and logistics management to ensure accurate and timely deliveries
**What's Needed?**
- Bachelor's degree in Business, Supply Chain Management, or related field (preferred)
- 2+ years of experience in Customer Success, Service, or Account Management-preferably in DSD or supply chain
- Intermediate to expert proficiency in Microsoft Excel (pivot tables, formulas, data visualization)
- Solid understanding of logistics, inventory management, and supply chain operations
- Strong adaptability and time management skills in a fast-paced environment
**What's in it for me?**
- Opportunity to work with a leading food manufacturing company
- Full-time schedule: Monday-Friday, 8:00 AM to 5:00 PM
- Temporary assignment with an estimated contract length of 5 months (possible extension)
- No travel required
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law. ManpowerGroup
Job Tags
Full time, Contract work, Temporary work, Monday to Friday, Shift work,