Job Description

TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire a Customer Service Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service.

Responsibilities

• Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team.
• Support sales team with quotes, proposals, order processing, and contract management.
• Collaborate with marketing to follow up on campaign leads and promotional activities.
• Respond promptly to customer inquiries via phone, email, or online channels.
• Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience.
• Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution.
• Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty.
• Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment.
• Other ad-hoc tasks as assigned by management.

Qualifications

• Associate’s degree or higher preferred (Business, Communications, or related field).
• 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment.
• Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in Microsoft Office; experience with CRM/ERP systems preferred.
• Team player with a proactive attitude and problem-solving mindset.
• Interest in automotive or aftermarket products is a plus.
• Bilingual (English/Spanish or English/Chinese) is a plus.

Compensation & Benefits

• Competitive base salary plus commission and performance-based incentives
• Opportunity to grow into a senior success role within a fast-growing, innovative company
• PTO, sick leave and health insurance
• Coffee, drinks and snacks

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