Job Description

Job Description

Job Description

About Us:

For more than 68 years, AO Globe Life company has been serving working families with life and supplemental benefits they can count on. We proudly partner with over 40,000 labor unions and associations — including teachers, healthcare workers, first responders, and even professional athletes — giving protection to more than 5 million members across North America.

Now, we’re growing faster than ever — we're seeking a detail-oriented Customer Care and Sales Specialist to join our growing company. This role focuses on client communication and sales activities. To ensure seamless tasks with our clients.

Position Overview
As a Customer Care and Sales Specialist , you’ll work directly with union members and client families who request information about their benefit options. This role is not about cold calling — clients already reach out to us to learn more about their coverage. Your job is to:

Position Overview:

• Ensure ongoing client engagement through consistent and organized communications.
• Provide comprehensive administrative support, including managing emails, calendars.
• Schedule and conduct virtual consultations (via Zoom or phone)
• Assist customers and clients in transaction processing, and account information updates as required.
• Oversee and maintain client data in the system, ensuring it is accurate and up to date.
• Resolve any client complaints or issues in a timely and professional manner.
• Assist with other operational tasks as needed. Building meaningful, long-term relationships while ensuring excellent service

What We Offer:

• 100% Remote / Work from Home setup with flexible schedule for better work-life balance
• Weekly pay with bonuses and incentives
• Comprehensive benefits package (Dental, vision, health and medical)
• Ongoing training and professional development — no prior experience required
• ​​​​​​​Professional growth and career development opportunities
• A supportive, inclusive, and team-oriented work environment

Qualifications

• Experience in customer retention or sales is a plus but not required.
• Strong communication and interpersonal skills with the ability to build rapport to clients.
• Creative problem-solver with strong analytical and critical thinking skills.
• ​​​​​​​Ability to manage multiple client accounts simultaneously while maintaining attention to detail.
• Confident in using Zoom, spreadsheets, and communication tools
• Self-motivated and able to thrive in a fully remote work environment.
• Authorized to work in Canada or the U.S.

Why Join Us?

We believe work should be meaningful, even from home.
We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making.
If you're ready to be part of something that matters, apply now and start your journey with us!

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