Assistant Personal Care Director Job at StoryPoint, Cincinnati, OH

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  • StoryPoint
  • Cincinnati, OH

Job Description

Job Description

Job Description

Assistant Personal Care Director

StoryPoint Cincinnati

Position Summary:

The Assistant Personal Care Director is responsible for the day-to-day supervision of care staff, follow-up with family members and residents regarding services provided, and support in identifying home care, hospice, and pharmacy referrals.

Required Experience:

  • Prior experience in Senior Living preferred
  • Supervisory experience required
  • Strong problem-solving and critical thinking skills
  • Proven high performer with excellent organization and communication skills

Key Accountabilities:

  • Team Leadership: Manage, support, and be accountable for your care team’s performance
  • Care Management: Ensure appropriate care is provided at the right cost with the right staffing
  • Employee Engagement: Set clear expectations, offer regular feedback, and support staff development
  • Resident & Family Communication: Provide high-quality care and maintain clear, consistent communication with families
  • Community Partnerships: Foster relationships with internal and external partners (e.g., skilled care providers)
  • 1440 Care Standards: Promote and lead according to the organization’s care standards

Additional Responsibilities:

  • Provide and retain signed Client Rights documents in client records
  • Complete competency checks for care staff before service delivery
  • Maintain accurate client records for a minimum of 7 years
  • Perform admission and quarterly evaluations or as needed (e.g., post-hospitalization, change in condition)
  • Review incident reports and determine necessary actions or assessments
  • Handle contracts, billing, A/R, and long-term care insurance processing
  • Coordinate referrals for home care, hospice, and pharmacy services
  • Communicate emergency policies and keep staff informed
  • Contribute to overall organizational improvement
  • Be available for flexible scheduling, including on-call, weekends, and holidays
  • Perform other duties as assigned

Skills for Success:

  • Strategic business and competitor knowledge
  • Strong client relationship management
  • High performance under pressure
  • Effective planning and prioritization
  • Team building and conflict management
  • Open, clear, and frequent communication
  • Willingness to embrace change and learn from experience
  • Culturally competent and inclusive team player
  • Ability to navigate organizational structure and compliance
  • Honest, courageous communicator

Working Conditions:

  • Long periods of standing; regular sitting, walking, and hand use
  • Occasional lifting/moving of up to 25 lbs
  • Moderate noise level
  • Occasional travel may be required

#SP1

Job Tags

Flexible hours,

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