Job Description

Job Description

Job Description

Job Title: Administrative Assistant Position Summary:

We are seeking a dedicated and detail-oriented Administrative Assistant to join our team. This role involves providing exceptional support to customers through phone, email, and live chat , ensuring a seamless and positive experience. The ideal candidate will have strong communication skills, a customer-first mindset, and proficiency in Microsoft Excel for tracking and reporting purposes.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer issues efficiently and empathetically, escalating when necessary.
• Maintain accurate records of customer interactions and transactions.
• Utilize Excel to track customer service metrics, generate reports, and manage data.
• Collaborate with internal teams to ensure customer satisfaction and continuous improvement.
• Stay up-to-date on product knowledge, policies, and procedures.
• Meet or exceed performance targets including response time, resolution rate, and customer satisfaction.

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 1+ years of customer service experience , preferably in a multi-channel environment.
• Proficiency in Microsoft Excel (e.g., formulas, pivot tables, data entry).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Experience with CRM systems and help desk software is a plus.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Racine,WI.

Application Deadline

This position is anticipated to close on Oct 10, 2025.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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