Job Description

Job Description

Job Description

Emerald Technologies has an exciting opportunity for an Account Manager to join its team!

At Emerald Technologies each employee has a significant role in building innovative products for various industries. Come and work in a supportive, fun team atmosphere where the work is meaningful, and careers have no limits!

This position can be located nearby any of our US sites including: Saline, MI, Salem, NH, Medford, OR, San Jose, CA and/or Brea, CA. Pay from 80,000 annually.

Account Manager Summary

As an Account Manager, you'll support strategic account planning, customer engagement, and internal coordination to ensure seamless execution.

Customer & Program Coordination

• Support the execution of account plans and customer initiatives under the guidance of a Strategic Account Manager.
• Coordinate internally across departments to ensure on-time delivery of commitments and customer satisfaction.
• Participate in customer calls and meetings; capture key takeaways, draft follow-up actions, and track progress.
• Assist in preparing for business reviews, site visits, and key customer engagements.

Coordination Data Analysis & Reporting

• Analyze customer backlog, open quotes, inventory aging, and account receivable to support decision-making.
• Compare quotes

Data Analysis & Reporting

• Analyze customer backlog, open quotes, inventory aging, and accounts receivable to support decision-making.
• Compare quoted vs. actual Value-Added Margin (VAM) and Gross Margin (GM); summarize variances and highlight risks.
• Maintain centralized tracking of quote opportunities across sites and manage updates to the sales funnel.

Administrative & Account Support

• Draft customer-facing communications, reports, and updates to strengthen client relationships.
• Research and document customer contact profiles and key business developments to support outreach.
• Monitor tariff changes, pricing fluctuations, and other relevant cost impacts.

Customer Engagement

• Participate in customer meetings and onsite visits.
• Assist in identifying growth opportunities, customer pain points, and areas for operational improvement.
• With mentorship, take ownership of small customer projects or targeted initiatives.

Qualifications:

• Bachelor’s degree or equivalent relevant experience.
• 5+ years in project coordination, program management, business analytics, or customer support (preferably in a related industry).
• Proficiency in Excel, PowerPoint, and data visualization tools (e.g., Portus, Power BI).
• Familiarity with Salesforce, ERP systems, or quoting platforms is a plus.
• Excellent written and verbal communication skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Willingness to travel up to 20%.

Why work for Emerald?

As a team member at Emerald, you’ll enjoy:

• Competitive medical, dental, and vision benefits.
• 401K and company matching
• Vacation, holiday, and sick leave
• A safe and inclusive work environment with team and management support.
• Employee Development
• Community service and philanthropic initiatives
• Employee appreciation and events
• Career advancement opportunities
• Employee discounts

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Emerald Technologies is an electronics manufacturing services (EMS) provider for original equipment manufacturer (OEM) customers, focusing on high-reliability electronic assemblies. With design and manufacturing facilities in California, Michigan, New Hampshire, Oregon as well as in China and Malaysia. Emerald Technologies specializes in high mix, low- to medium-volume manufacturing for high-reliability markets in the Aerospace/Defense, Life Sciences, Renewable Energy, Industrial Controls, Power & Infrastructure, Semiconductor and Telecommunications sectors. However, our rapid turnaround times, responsive customer service, and collaborative problem-solving approach distinguishes us from the competition.

At Emerald Technologies, we are committed to fully understanding and meeting the needs of our customers through quality excellence, advanced engineering, and a solid commitment to customer relationships.

Emerald Technologies, is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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